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Baccarat Customer Service


Monday to Friday
9 am - 5 pm EST

Tel.: 1.800.215.1300

Return Instructions

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your timely return. An online store credit or refund will be granted within 30 days of purchase.

Returned merchandise should be sent to the Baccarat Customer Service Return Center in Edison, NJ (see address below), presented in unused/saleable condition in original packaging and accompanied with a receipt. Used merchandise cannot be returned unless defective.

Online store credit will be valid for 36 months from date of credit receipt.

Please ship to:
Baccarat Customer Return Center
36 Mayfield Avenue
Edison, NJ 08837
For a replacement shipping label, please call 1-800-215.1300.

Store Purchases

Any merchandise purchased in store should be returned for a store credit at the store where it was purchased. An exchange or store credit will be granted within 30 days of purchase, when merchandise is presented in unused, salable condition, in original packaging. All returns must be accompanied by a receipt. No refunds will be issued. Please allow 10-14 days for processing of the return. Gift recipients may exchange items within 30 days of the original purchase at a Baccarat boutique within the USA, upon presentation of a valid gift receipt.  

Gift certificates

Gift certificate recipients will be issued a Gift Certificate Code that is only redeemable for merchandise at and cannot be redeemed at any store location, cannot be redeemed for cash unless required by law.