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Baccarat Customer Service

 

Monday to Friday
9 am - 5 pm EST

Tel.: 1.800.215.1300

Shipping | Shipping Policy

 

Shipping Your Online Order

 

  

Delivery & Processing Charges (D&P)
D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Orders with personalized messages containing inappropriate or offensive language may be cancelled. Shipments and deliveries occur only on weekdays, not including holidays. Signature is required for delivery. D&P is subject to change and will be determined at time of order and subject to the following:

 

Ground Delivery
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (EST).

 

Two-Day Delivery
Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (EST). Please note 2 day orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. Additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

 

Overnight Delivery
Your order should arrive next business day after shipping if ordered by 12:00 noon (EST). Please note overnight orders placed after 12:00 noon (EST) Friday, or on Saturday, Sunday or holidays, will be processed the following Monday or weekday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. Additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

 

Alaska, Hawaii and Puerto Rico Deliveries
Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (EST).

 

Delivery to International Destinations and Some U.S. Territories
At this time, US.Baccarat.com does not ship online orders to international destinations or outside the contiguous United States.


 

Delivery to post office boxes
At this time, US.Baccarat.com does not deliver to P.O. Boxes, or APO/FPO..

 

The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are in U.S. currency.


Merchandise

Ground

Two-Day Delivery

Overnight Delivery

Jewelry

$15.00

$30.00

$50.00

All Other Products

 

 

 

$600 or less

$17.00

$70.00

$125.00

$601 - $1,200

$22.00

$90.00

$150.00

$1,201 - $1,800

$37.00

$170.00

$250.00

Over $1,800

$55.00

$270.00

$375.00

 Please contact Baccarat Customer Service with any questions at 1.800.215.1300 between 10:00am-6:30pm Monday-Friday, and between 10:00am-6:00pm Saturday-Sunday, or by email at baccarat_us@baccarat.fr

Our customer service call center and shipping facility is closed on the following  holidays:

 • New Year's Day (Jan 1st)
• Birthday of Martin Luther King, Jr. (3rd Monday in January)
• Memorial Day (last Monday in May)
• Independence Day (July 4th)
• Labor Day (1st Monday in September)
• Columbus Day (2nd Monday in October)
• Thanksgiving Day (3rd Thursday in November)
• Christmas Day (December 25th)