SHOP WITH CONFIDENCE

For any questions
about our Privacy policy,
please contact us to assist you.


 

Need Help?

For questions or assistance
with your account,
Contact us


 

Baccarat Customer Service

 

Monday to Friday
9 am - 5 pm EST

Tel.: 1.800.215.1300

Terms & Conditions of Sale

 

Shipping Your Online Order
 

Delivery & Processing Charges (D&P)
D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

 

Ground Delivery
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (EST).

 

Two-Day Delivery
Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (EST). Please note 2 day orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. Additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

 

Overnight Delivery
Your order should arrive next business day after shipping if ordered by 12:00 noon (EST). Please note overnight orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed the following Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. Additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

If our shipping facility is closed due to weather conditions, overnight delivery may be delayed until the next business day.

 

Alaska, Hawaii and Puerto Rico Deliveries
Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (EST).

 

Delivery to International Destinations and Some U.S. Territories
At this time, US.Baccarat.com does not ship online orders to international destinations or outside the contiguous United States.


 Delivery to post office boxes
At this time, US.Baccarat.com does not deliver to P.O. Boxes, or APO/FPO..

 

Merchandise

Ground

Two-Day Delivery

Overnight Delivery

Jewelry

$15.00

$30.00

$50.00

All Other Products

 

 

 

$600 or less

$17.00

$70.00

$125.00

$601 - $1,200

$22.00

$90.00

$150.00

$1,201 - $1,800

$37.00

$170.00

$250.00

Over $1,800

$55.00

$270.00

$375.00

 

Please contact Baccarat Customer Service with any questions at 1.800.215.1300 between 9:00am-5:00pm EST Monday-Friday, or by email at baccarat_us@baccarat.fr Please allow up to 24 hours for a response.

Our customer service call center and shipping facility is closed on weekends and the following holidays:

• New Year's Day (Jan 1st)
• Birthday of Martin Luther King, Jr. (3rd Monday in January)
• Memorial Day (last Monday in May)
• Independence Day (July 4th)
• Labor Day (1st Monday in September)
• Columbus Day (2nd Monday in October)
• Thanksgiving Day (3rd Thursday in November)
• Christmas Day (December 25th)
 

Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return. We cannot accept returns after 30 days of your receipt of the merchandise.

Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

On the returns document enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return form with your item(s).

Please ship to:
Baccarat Customer Return Center
36 Mayfield Avenue
Edison, NJ 08837

Store Purchases
Any merchandise purchased in store should be returned for a store credit at the store where it was purchased. An exchange or store credit will be granted within 30 days of purchase, when merchandise is presented in unused, salable condition, in original packaging. All returns must be accompanied by a receipt. No refunds will be issued. Please allow 10-14 days for processing of the return. Gift recipients may exchange items within 30 days of the original purchase at a Baccarat boutique within the USA, upon presentation of a valid gift receipt.


Gift Certificates

 

Gift Certificate recipients will be issued a Gift Certificate Code that is only redeemable for merchandise at Baccarat.com and cannot be redeemed at any store location, cannot be redeemed for cash unless required by law.

 

Price Adjustments
Prices are subject to change. For questions and adjustments call 1.800.215.1300
We do our best to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
• If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
• If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Order Cancellation

You may contact our Customer Service 1.800.215.1300 to check the order status. If the order is already ready to be shipped, it cannot be cancelled. In this case, you will refuse the parcel when delivered and contact the Customer Service to inform them and being refunded when the item is back.
 

Your Online Account

Register with Baccarat for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in.
 

Credit Card Use

Baccarat accepts the following credit cards for online purchases:
• American Express
• VISA
• MasterCard

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Gift Certificates: Online Gift Certificate may be ordered in any amount starting at $5.00. If the amount of your Online Gift Certificate(s) does not cover the total order amount, you will need to pay the remainder of the purchase with a valid credit card If the amount of your Online Gift Certificate(s) is for more than the total order amount, the balance will be stored for your next purchase using the same Gift Certificate code. If you have any additional questions, please contact our Customer Service team.
 

Sales Tax

Sales tax is automatically applied to your Baccarat order in accordance with individual state regulations if your shipping address is in one of the following states: CA, FL, NJ, NV, NY, TX.

Sales tax is automatically applied to freight charges in accordance with individual state regulations if your shipping address is in one of the following states: CA, FL, NV, NJ, NY, TX.
 

Order Status & History

ORDER UPDATES: We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering.
  
Registered customers, please click to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via e-mail or by calling 1.800.215.1300. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.